Cancellation policy
Effective Date: July 21, 2026
The Little Shop of Olive Oils Subscribe & Save program makes it easy to keep your favorite flavors on hand while enjoying automatic savings.
By enrolling in a subscription, you agree to the following terms.
Subscription Options
Customers may select one of the following delivery schedules:
- Every month: Save 12% on each subscription order.
- Every two months: Save 12% on each subscription order.
- Every three months: Save 12% on each subscription order.
The applicable discount will be automatically applied to qualifying subscription products. Subscription discounts cannot be combined with other discount codes, rewards, promotions, or special offers unless otherwise stated.
Eligible Products
The Subscribe & Save program is initially available for select products and flavors, including:
- Tuscan Herb Olive Oil
- Garlic Olive Oil
- Basil Olive Oil
- Lemon Olive Oil
- Sicilian Lemon White Balsamic
- Peach White Balsamic
- Pineapple White Balsamic
- Fig Dark Balsamic
- Traditional Dark Balsamic
- Strawberry Dark Balsamic
Available products may be added, removed, replaced, or temporarily unavailable at any time.
Automatic Renewal and Payment
Subscriptions automatically renew according to the delivery schedule selected at checkout until canceled.
By purchasing a subscription, you authorize The Little Shop of Olive Oils and its payment-processing partners to automatically charge your payment method for each recurring order, including applicable taxes and shipping charges.
The price charged will be the current price of the product at the time the subscription order is processed, less the applicable subscription discount.
You are responsible for keeping your payment, billing, shipping, and contact information current.
Modifying Your Subscription
Depending on the options available in your customer account, you may be able to:
- Change an eligible product or flavor
- Adjust the quantity
- Change your delivery frequency
- Update your shipping address or payment method
- Skip an upcoming order
- Cancel your subscription
If you experience difficulty making a change through your account, please contact us at:
We will be happy to assist you.
Please request changes at least three business days before your next scheduled order. Once an order has been processed, charged, or prepared for shipment, we may be unable to change or cancel it.
Cancellation
There is no long-term commitment or minimum number of required orders. You may cancel your subscription at any time before your next order is processed.
Canceling a subscription stops future recurring orders. It does not cancel, refund, or modify an order that has already been processed.
The subscription discount is provided in exchange for enrolling in recurring deliveries. We reserve the right to limit future subscription participation in cases of repeated enrollment and immediate cancellation, suspected misuse, fraud, or other activity that appears intended solely to obtain promotional discounts.
Upcoming Order Notifications
We may send emails regarding upcoming subscription orders, payment issues, changes, or cancellations. However, customers are responsible for monitoring their subscription schedule and keeping their email address current.
Failure to receive or open a notification does not automatically cancel an upcoming subscription order or recurring payment.
Product Availability and Substitutions
Subscription products are subject to availability. If a product is unavailable, we may:
- Delay the order
- Contact you to select another eligible flavor
- Skip the unavailable product
- Cancel and refund the affected item
We will not substitute a different flavor without your permission.
Pricing and Discount Changes
Product prices, shipping rates, taxes, available flavors, subscription discounts, and program terms may change.
When required, we will provide notice before a material change applies to a future subscription order. Continuing the subscription after the effective date of a notified change constitutes acceptance of the updated terms.
Shipping, Returns, and Damaged Products
Subscription orders are also subject to our standard shipping, return, refund, and damaged-product policies.
Shipping charges and any applicable taxes will be displayed during enrollment or calculated when each recurring order is processed.
Ending or Suspending the Program
The Little Shop of Olive Oils reserves the right to suspend, modify, or discontinue the Subscribe & Save program or an individual subscription when reasonably necessary, including for product availability, technical issues, payment problems, suspected misuse, or program changes.
Customers will not be charged for subscription orders that are canceled before processing.
Contact Us
Questions or problems with your subscription? Please contact:
The Little Shop of Olive Oils
9 Main Street
Franklin, MA 02038
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.We get it—sometimes you change your mind! For online orders, cancellations must be requested within 24 hours of placing your order. If your order has not yet shipped or been prepared for pickup, we’ll gladly cancel it and issue a full refund.
Once an order has been processed or shipped, we’re unable to cancel it, but we’re happy to help with returns or exchanges if eligible. Please reach out to us at support@shopevoo.com or give us a call for assistance.
Thank you for shopping with our little shop!
Event tickets are non-refundable, as we purchase food, wine, and entertainment in advance.